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Jeff Mowatt promotes becoming a trusted advisor

jeff mowatt

Jeff Mowatt was guest speaker at a session hosted May 3 by the Fort Macleod and District Chamber of Commerce.

LINDA HENNING, GAZETTE CONTRIBUTOR
Fort Macleod and District Chamber of Commerce was fortunate May 3 to have the opportunity to listen to Jeff Mowatt explain how to create customer loyalty.
Mowatt didn’t just read the book — he wrote it! He’s the best-selling author of the books, Becoming a Service Icon in 90 Minutes a Month, and Influence with Ease.
Mowatt heads his own training company and has written and produced 13 coaching tools. His column has been syndicated and featured in over 200 business publications.
Mowatt has exercised influence himself as a 25-year customer service strategist, business owner, and former national president of the Canadian Association of Professional Speakers.
Among the learnings that afternoon:

  • Smart business people know that your options to stand out in the marketplace are limited — cut prices? Not very profitable.
  • Improve product quality? Certainly, but that can take substantial time and money.
    The fastest, most cost-effective way to differentiate yourself is to focus on your service.
    Customer service can no longer be merely average or simply friendly; it needs to be remarkable. That means you and your team members need to be seen as “trusted advisors.”
    Mowatt revealed easy-to-apply tips, tools and phrases that generate significant results including:

  • Strengthen customer loyalty by meeting or exceeding the top seen expectations of customer service.
  • Reduce conflicts with customers and co-workers.
  • Recharge customer service teamwork.

Whether you and your team members communicate with customers or co-workers, these strategies will change the way people view you and your organization.
Feedback since that afternoon has been phenomenal. The presentation was rated 4.9/5! Ninety-five per cent of the participants reported that they could see that having attended this seminar gives them the tools to talk to their customers differently and more effectively.
They also want to see the Chamber bring Jeff Mowatt back, specifically for the seminar “Managing Multiple Priorities — how to juggle work priorities and still have a life.”
Don’t be left behind! Contact the Chamber today for more information: fmchamber1888@gmail.com.

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