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Josh Beusekom of Fort Macleod named the Best Young Retailer

josh beusekom

Award sponsor Robert Boulanger of Techniseal, Josh Beusekom and his sister Megan Beusekom; Jeff McIntosh of Techniseal; and Beverly Allen, publisher of Hardlines. Photo by Callum Pinkney.

A Fort Macleod business owner was honoured last week as one of the finest retailers in the hardware and home improvement industry.
The Outstanding Retailer Awards named Josh Beusekom of Tru Hardware the Best Young Retailer of the Year.
The award was presented Wednesday during a gala dinner that was part of the Hardlines Annual Conference at the Sheraton Toronto Airport Hotel and Conference Centre.
Launched in 1992, the Outstanding Retailer Awards are the industry’s only independent awards program dedicated to celebrating the achievements of hardware, home improvement and building supply dealers in Canada.
In its 23-year history, the program has honoured more than 140 retailers.
Beusekom was introduced at the awards dinner:
“At the tender age of 21, Josh, with two business partners, decided to open a hardware store.”
“And when that store opened two years ago, it received great support from the community — support that is mutual. Customers remain loyal to the store because of the relationships employees form with them, and the understanding that happy customers will keep coming back.”
“Josh and his team make the most of the store’s small space. He’s often heard people say they have to walk slowly to take it all in.”
“Although it uses traditional media such as flyers and newspaper ads, Tru Hardware of Fort Macleod also uses social media for promoting product information and project tips. The strategy here isn’t so much about selling products, but keeping customers in the know.”
“Josh is a member of the local Chamber of Commerce and sees the value of the town’s merchants working together to serve their mutual customers. The team at Josh’s store is always happy to refer customers to other local shops ensuring that customers stay in town rather than travelling to nearby Lethbridge.”
“Tru Hardware Fort Macleod feels strongly about social stewardship. The store has had an ongoing partnership with Chinook Financial and the Heart and Stroke Foundation to bring the Big Bike Ride to town.”
“The store also works closely with the local Allied Arts Council. Other events that get Josh’s support include the Taste of Fort Macleod, the Santa Claus Parade and the Business Excellence awards gala. Josh believes firmly that Fort Macleod is both his market and his home.”
“Josh trains all the staff himself, with support from vendors on specific product training. Having the right products and great customer service are key to Josh’s business. Josh will deliver products himself and take time to instruct customers how to use or assemble those products. Once he not only delivered a Christmas tree to an elderly customer’s home, he even put it up for her.”
“His upbeat helpful attitude combined with a commitment to improving his town make Josh Beusekom the 2015 Outstanding Best Young Retailer Award winner.”
Hardlines, the information service for the retail home improvement industry, again celebrated dealers from across the country in seven categories covering the range of hardware and home improvement retailing formats.
“This year’s winners consistently displayed good business sense, which translated into strong annual sales increases,” Hardlines Inc. editor and president Michael McLarney said. “But they also operated their stores with a personal touch that connects them with their customers and their local communities.”
Other winners of the Hardlines 2015 Outstanding Retailer Awards were:
• Best Hardware Store — Harris Home Hardware, London, Ont.
• Best Building Centre under 15,000 sq. ft. — Les Enterprises Nova Centre de Renovation, Rawdon, Que.
• Best Building Centre over 15,000 sq. ft. — W. Filsinger and Sons RONA, Guelph, Ont.
• Best Contractor Specialist Retailer — Contractor First by RONA, Calgary.
• Best Large Surface Retailer — RONA Golden Mile, Scarborough, Ont.
• Marc Robichaud Memorial Community Leader Award — L.B.H. Timber Mart, St. Albert.
Hardlines is a leading authority on the retail home improvement industry.
Hardlines’ products and services include its weekly electronic newsletter; its magazine, Hardlines Home Improvement Quarterly; a Web site; a free daily news service; and the annual Hardlines Conference.

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