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Housing liaison worker is here to help people

Stacey Marcom has long had a passion for helping other people.

In her new role as housing liaison worker, Marcom is poised to help the people of Fort Macleod.

“Of course, I want to see people succeed, whether it be that they find a place to live, find a job, increase their income, complete detox or treatment, or simply find something in their day to be grateful for,” Marcom said in an interview.

“What I love most is getting to know people, and building rapport, trust, and strong professional relationships because that is where impact is made or where change occurs, but I’m also happy with a smile.”

Marcom works out of the Family and Community Support Services office in the G.R. Davis Administration Building.

As housing liaison worker, Marcom assesses a client’s needs to ensure they are connected with the appropriate supports.

“People who come here for housing often have other struggles or pieces that need to be addressed because something happened that put them there,” Marcom explained.

An ID clinic helps clients get an Alberta Health card or government identification as needed.

Marcom will assist and liaise between tenants and landlords, providing information from the Residential Tenancies Act.

“I would love for landlords to reach out to me, introduce themselves and let me know how the landlord experience is going,” Marcom said. “I want to support and get to know both sides: tenant and landlord and help where I can.”

“I also am open to suggestions and ideas as to what Macleod citizens feel is needed here whether it be services or programs. I am more than happy to problem solve and brainstorm to find a solution if possible.”

Noting that the Town of Fort Macleod and the housing committee have identified the need for more housing, Marcom intends to advocate toward that goal.

After 12 years as a dental assistant, Marcom earned a Bachelor of Social Work from the University of Calgary, being steered in that direction by her husband’s aunt.

After graduating from university, Marcom worked for the Canadian Mental Health Association where she provided people with referrals and advocated on their behalf to get pensions, income support, housing, addiction supports, seniors’ services, parenting courses and other supports.

“That job was so diverse that I feel it set me up really well to help the folks of Macleod the best I can,” Marcom said.

Marcom also volunteered for 2 1/2 years with Victim Services in Lethbridge, a role she hopes to return to in future, and has taken grief recovery specialist training through the Grief Recovery Institute.

Marcom was drawn to the housing liaison worker job in Fort Macleod by its similarity to the work she did with the Canadian Mental Health Association.

“I grew up in a town smaller than Macleod and I love building rapport and seeing familiar faces,” Marcom added. “Getting to know people is my favourite part.”

Marcom is enjoying being part of the busy FCSS office, which has a reputation as Fort Macleod’s resource centre and information hub.

“This really is the only place folks can come to use the fax machine, a phone, and access supports and referrals,” Marcom said. “The housing worker is a quick source to find out what is available for rent and also help in applying for the rent supplement through Lethbridge Housing Authority if money is tight.”

Marcom is enjoying connecting people with the diverse supports they need while getting to know Fort Macleod’s people and the community.

“There are many aspects to this job and no day is the same,” Marcom said. “I am grateful to be here and hopefully can make a difference one person at a time.”

Fort Macleod has made a good impression on Marcom so far.

“I love the small town feel here and the history that Fort Macleod holds. I think this town does have a lot to be proud of and I’m more than happy to be part of it.”

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